4D Managed Services provide IT management to increase network security and stability while lowering the cost of system maintenance and administration. Our Managed services, in the main, provides remote management of client IT systems and can include onsite visits or even continuous onsite presence.

Dynamic businesses are always looking for more innovative ways to gain competitive advantage and increase their operating profits. Significantly, businesses are re-evaluating their value chain to identify their core competencies and are moving towards using Managed Services for profitable growth.

As small and medium-sized organizations become more dependent on information technology and the Internet, they increasingly want features, functionality and security that in the past were available only to large enterprises. However, the expense required to design, deploy, and maintain such an environment is often too great for small and medium-sized organizations. Due to economies of scale, 4D can provide remote IT system management for our smaller clients who can take advantage of the features and benefits that previously were exclusive to large organizations.

Through leveraging the expertise and infrastructure of 4D and applying a comprehensive Managed Services solution, businesses can experience increased IT system uptime, greater satisfaction, and reduced cost of configuration and maintenance of their IT infrastructure. A comprehensive managed services offering provides organizations with year-round, 24-hour remote monitoring, patch management, critical updates, current software platforms, software distribution, backups, anti-virus protection, and spam filtering. Through removing system management and security responsibilities from the businesses' IT staff and by providing end-user support services, businesses can focus more on the strategic needs of their organization as opposed to the daily tasks required to keep their network environment stable.

Having a managed services solution in place not only reduces your costs it will optimize your IT environment while becoming more efficient and mitigating risk by improving the overall efficiency of your IT infrastructure through simplified deployment and configuration, quick problem identification and resolution, and rapid implementation of new technologies.

Your organisation benefits by having just a single point of accountability for all your networking-related issues, at a predictable, fixed fee.

4D's Managed Services Offerings

4D minimises impacts on our clients through proactively managing IT equipment (this includes software) and providing advice to enable the IT system to meet our clients' current and evolving requirements. Please note that 4D's Managed Services covers equipment purchased or leased separately by our clients or equipment purchased or leased (as Hardware As A Service and Software As A Service) through 4D.

Our suite of Managed Services includes the following:

System monitoring to ensure optimal performance of the IT system and equipments. This includes the performance of all desktops, laptops (when connected to the client network), servers, printers and switches/routers. It also includes Anti-virus and Back up verification.

Incident resolution. 4D will Log all Incidents, and proactively and remotely manage their resolution. For all Incidents causing significant disruption to client IT Systems 4D will keep the client informed of the status, the cause of the Incident, actions being taken to resolve it and the expected time of resolution. Incidents which cannot be resolved remotely will be escalated to 4D technicians for resolution on-site or to Third Party Supplier/ Vendor support where appropriate.

Service Requests to change the configuration of the system, applications and user accounts. 4D will respond promptly to all client service requests to change the configuration of their system, applications and user accounts to meet their changing business requirements.

Repair of all faulty IT equipment. 4D will ensure disruption to your IT system due to unserviceable equipment is kept to a minimum. As mentioned above this includes equipment purchased or leased separately by the client or leased through 4D.

On-site preventive maintenance. 4D will proactively maintain our clients' services through regular on-site visits. During these on-site visits 4D will provide routine equipment maintenance, install major software updates and provide advice and assistance to users on the operation of the equipment and the services provided by 4D.

Maintenance of client IT equipment documentation. 4D will maintain the Asset List, Equipment and IT system configuration and warranty information and update this documentation whenever 4D changes any of the equipments or the configuration.

Advice on all aspects of our clients' IT requirements. 4D will advise clients to ensure they gain best value for money from their IT systems and that they remain 'fit for purpose.'

4D's Managed Services Approach
4D will work closely with you to fully understand your requirements in order to prepare, plan and design the best solution in support of your business. Using our highly qualified Project Managers, Engineers and Managed Services staff we will align the technical and business requirements to make the transition and ongoing support seamless.

To obtain further information or a free quote on any of these services please contact 4D.